Products purchased on the Website www.oruspro.com will be delivered to the address indicated by the Customer. The Customer may, in any case, request delivery of the products to a natural person of their choice, whose residence or domicile is within Italian territory. An adult over 18 years of age must sign for delivery. Deliveries will not be made to P.O. boxes.

For every order placed on the Website, www.oruspro.com issues an invoice for the goods shipped, sending it via e-mail or post to the order holder, in accordance with Presidential Decree 445/2000 and Legislative Decree 52/2004. The information provided by the Customer at the time of the order will be used for invoicing. No changes to the invoice will be possible after it has been issued.

1 The shipment and delivery of Products are intended for the territory of the European Union Member States.

2 The Products will be shipped to the address indicated by the Customer. It is understood that the Customer hereby indemnifies ORUSPRO from any possible liability connected to an incorrect delivery in the event of incorrect data being provided.

3 For the shipment and delivery of Products, ORUSPRO uses third-party companies. ORUSPRO declines all responsibility for any delays attributable to the carrier in delivering the Product to the Customer.

4 The Customer's report regarding the non-delivery by the carrier of all or part of an Order must be made no later than 10 (ten) days from the date of the relevant Order.

5 In no case shall ORUSPRO be held responsible for any loss, damage, incorrect or non-delivery of the Product to the Customer, caused by events or force majeure or unforeseeable circumstances, such as, but not limited to: natural disasters, epidemiological risks, adverse weather conditions (such as heavy snowfall), strikes (of its own or other employees), accidents involving means of transport, explosions, or any other similar or different cause.

Delivery costs are borne by the Customer and are clearly indicated on the Website and in the order form. Their value depends on the total amount of the single order.

Shipping costs do not vary depending on the country of destination, subject to the territorial limitation mentioned above.

All purchases will be delivered by courier, with Standard service and without delivery notice, from Monday to Friday, excluding holidays and national festivals. www.oruspro.com is not responsible for unforeseeable delays.

www.oruspro.com will update the order status on its website, including the shipping status.

Deliveries occur within 3 working days.

For the delivery of the goods, the presence of the Customer or their authorized representative at the recipient's address indicated in the order is required. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and/or Products or discrepancies in the number of packages must be immediately contested by making a written reservation of inspection on the Courier's delivery receipt. Once the Courier's document has been signed, the Customer may not raise any objection regarding the external characteristics of the package delivered.

CASES OF NON-PRESENCE AT THE TIME OF COURIER PASSAGE

In the event of the package being returned to our premises and stored by the courier, a fee of Euro 20 will be charged due to the storage costs themselves that the courier charges us. 

If, for reasons not dependent on our will, you were unavailable at the time of delivery, you can contact the courier's branch in your city and arrange for a subsequent delivery or collection at the courier's premises.

www.oruspro.com is not financially responsible for packages left in storage with the courier used. The customer who has not been able to arrange a second delivery with the branch in their city, or collection at the courier's premises, assumes the responsibility for successful delivery. In the event that the courier delivers the package back to us due to non-collection by the customer, www.oruspro.com will contact the customer for a possible redelivery and request reimbursement of any storage costs incurred, as well as shipping costs incurred (redelivery to www.oruspro.com) and those to be incurred (redelivery to the customer). If the customer does not intend to pay the expenses incurred by www.oruspro.com or does not make contact to arrange, or if, following our email requesting reimbursement for incurred expenses, they do not respond within a reasonable period of 7 (seven) days, www.oruspro.com will retain the uncollected goods due to the customer's non-compliance.

shipping costs :

- As per costs indicated at the time of order confirmation. 

10. Errors

The information relating to the Products provided on the Website is constantly updated. However, it is not possible to guarantee the complete absence of errors.

www.oruspro.com reserves the right to correct errors, inaccuracies, or omissions even after an order has been sent, and also to change or update information at any time without prior notice.

11. Applicable law and competent court

• These General Conditions are governed by Italian law and must be interpreted in accordance with Italian laws.

For disputes arising from the interpretation, validity and/or execution of these General Conditions, the exclusive territorial jurisdiction will be that of the court of Turin.

Transport and delivery times:

• 
  Delivery and shipping
  Shipping in 24/48 hours means the time taken to process and prepare the order for shipment.
  
• Free delivery above 50 Euros and/or according to the rate chosen at checkout.
• 
   Shipping costs and times may vary depending on the country of destination.
  
• 
  All purchases will be delivered by courier, with Standard service, from Monday to Friday, excluding holidays and national holidays.