General provisions
 
These general conditions of sale (hereinafter, "General Conditions") apply to all sales of products (hereinafter, "Products" or "Product") purchased through the website http://www.oruspro.com (hereinafter, "Website").
The language available for concluding the contract is Italian.
The Customer is required to carefully read the General Conditions that have been made available on the Website, in order to allow the Customer to store and reproduce them pursuant to art. 12 of Legislative Decree 9 April 2003, no. 70.
Contracts concluded with the website www.oruspro.com. will be exclusively managed by the company onegearpro srl with registered office in Turin via Caraglio 132/9 (as defined below). Sales made through the Website are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, no. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, no. 70 (hereinafter, "E-commerce Decree").
 
2. Seller identification
 
The seller is www.oruspro.com  /Onegearpro srl  via Caraglio 132/9 10141 Turin (To) Italy  VAT number:  IT09363650012 TAX CODE AND REGISTRATION NUMBER: 09363650012 OF THE REGISTER OF COMPANIES OF: TORINO DATE OF REGISTRATION: 11/05/2006  CCIAA REA TO 1046052  FAX 011 5361980  EMAIL: info@onegear.it
 
3. Product Information
Information related to www.oruspro.com Products that can be sold remotely through the Website is available, with their respective product codes, on the Website.
The aforementioned information is provided in accordance with articles 52 and 53 of the Consumer Code.
 
4. Price
The prices of the products include all taxes and duties. All prices are expressed in Euros.
 
5. Product Order
The essential characteristics and prices of the Products are listed in the offer for each Product.
To purchase the Products, the Customer must fill out and send the order form in electronic format to www.oruspro.com, following the instructions on the Website. The Customer must place the Product in the "cart" and, after having read the General Conditions, with particular reference to the contribution for delivery costs and the methods of exercising the right of withdrawal, and the Privacy Policy, must select the desired payment method and choose the "send order" option.
Before submitting their purchase order, the Customer will have the opportunity to correct any data entry errors by following the appropriate modification procedure on the Website. In particular, the Customer has the right to modify the quantity of Products they intend to purchase, by adding or deleting one or more Products from the "cart".
By sending the order, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions.
The Customer will be able to view and monitor the status of their order through the "Orders" area of their account.
www.oruspro.com reserves the right to evaluate the acceptance of received orders and will notify the Customer of any inability to accept received orders within 48 hours starting from the first working day following the day the Customer submitted the order, and will refund any sums already paid by the Customer for the payment of the supply.
 
6. Payment methods
 
www.oruspro.com accepts payments made using the following methods:
Immediate payment by Credit Card, Bank Transfer or PayPal Account. For the security of your payments, we rely on the PayPal circuit, the world's most used provider for online payments, which guarantees secure transactions with state-of-the-art protection systems for purchases with total security and peace of mind.
 
7. Order receipt confirmation
In accordance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of contract execution, by email, the confirmation of receipt of the purchase order sent by the Customer.
 
8. Ineffectiveness of the order
No contract shall be deemed concluded between www.oruspro.comand the Customer if www.oruspro.com has reasonable grounds to believe that the Customer is not acting based on a real and genuine interest in purchasing the ordered products, or is abusing the right of withdrawal.
In such cases, the order placed by the Customer shall be deemed null and void. www.onegear.it will send the Customer, by e-mail, a communication certifying the non-conclusion of the Contract, also arranging for the cancellation of any charge and/or expense borne by the Customer. 
 
9. Shipping and delivery
Products purchased on the Website  www.oruspro.com  will be delivered to the address indicated by the Customer. The Customer always has the right to request delivery of the products to a natural person of their choice, whose residence or domicile is within Italian territory. At the time of delivery, the signature of an adult over 18 years of age will be required. Deliveries will not be made to post office boxes.
For every order placed on the Website, www.oruspro.com  issues an invoice for the goods shipped, sending it via email or post to the order holder, pursuant to D.P.R. 445/2000 and D.Lgs. 52/2004. The information provided by the Customer at the time of the order will be used for invoicing. No changes to the invoice will be possible after its issuance.

1 The shipping and delivery of Products are intended for the territory of the Member States of the European Union.

2 The Products will be shipped to the address indicated by the Customer. It is understood that the Customer hereby indemnifies ORUSPRO from any liability connected to an incorrect delivery in the event of incorrect data being provided.

3 For the shipping and delivery of the Products, ORUSPRO uses third-party companies. ORUSPRO declines all responsibility for any delays attributable to the carrier in the delivery of the Product to the Customer.

4 Any notification by the Customer regarding the non-delivery by the carrier of all or part of an Order must be made no later than 10 (ten) days from the date of the relevant Order.

5 In no case shall ORUSPRO be held responsible for any loss, damage, incorrect or failed delivery of the Product to the Customer, caused by events or causes of force majeure or unforeseeable circumstances, such as by way of example and not limitation: natural disasters, epidemiological risks, adverse weather conditions (such as intense snowfall), any strikes (of its own or other employees), transport accidents, explosions, or any other cause, similar or different.

 
Delivery costs are borne by the Customer and are clearly indicated on the Website and in the order form. Their value depends on the total amount of the individual order.
Shipping costs do not vary depending on the country of destination, subject to the territorial limitation mentioned above.
All purchases will be delivered by courier, with Standard service and without delivery notice, from Monday to Friday, excluding holidays and national holidays. www.oruspro.com  is not responsible for unforeseeable delays.
www.oruspro.com will update the order status on its website, including the shipping status.
Deliveries take place within 3 working days.
For the delivery of the goods, the presence of the Customer or a person appointed by them at the recipient's address indicated in the order is required. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and/or Products or the discrepancy in the number of packages must be immediately reported by means of a written reservation of control on the Courier's delivery receipt. Once the Courier's document has been signed, the Customer will not be able to raise any objection regarding the external characteristics of the package delivered.
 
CASES OF NON-PRESENCE AT THE TIME OF COURIER PASSAGE
In the event of the package being returned to our premises and stored by the courier, a charge of Euro 20 will be made due to the storage costs themselves that the courier charges us. 
If for reasons beyond our control you were unreachable at the time of delivery, you can contact the courier's office in your city and arrange for a subsequent delivery or collection at the courier's office.
www.oruspro.com is not financially responsible for packages left in storage with the courier used. The customer who has not been able to agree with the office in their city on an arrangement for a second delivery, or collection at the courier's office, assumes the responsibility for successful delivery of the shipment. If the courier returns the package to us due to non-collection by the customer, www.oruspro.com will contact the customer for a possible redelivery and request reimbursement of any storage costs, as well as shipping costs incurred (redelivery to www.oruspro.com  ) and those to be incurred (redelivery to the customer). If the customer does not intend to pay the costs incurred by www.oruspro.com or does not make contact to agree, or following our email requesting reimbursement for the costs incurred does not respond within a reasonable period of 7 (seven) days, www.oruspro.com will retain the uncollected goods due to non-compliance by the customer.

shipping costs:
 
- As per costs indicated at the time of order confirmation. 

10. Right of withdrawal
If you are a consumer, you can exercise the right of withdrawal, i.e., decide to return the item to the seller without having to provide any reason, within 14 calendar days from delivery. If you return the item in accordance with what is described here, you will be entitled to a refund of the price paid for the purchase of the returned product (shipping costs incurred are excluded).

1 Pursuant to articles 52 et seq. of Legislative Decree no. 206/2005 (hereinafter, the "Consumer Code"), a Customer who qualifies as a consumer has the right to withdraw from the Product purchase contract without having to provide any reason and without paying any penalty (hereinafter, "Withdrawal"), subject to compliance with the conditions listed below.

2 The right of Withdrawal expires 14 (fourteen) days after the day on which the Customer or a third party, other than the carrier and designated by the Customer, receives and acquires physical possession of the Product.

3 To exercise the right of Withdrawal, the Customer must send ORUSPRO a written communication containing an indication of the decision to withdraw, within the terms indicated above. This communication must be sent by e-mail to assistenza@oruspro.com.

4 Once the Withdrawal communication has been received, ORUSPRO will provide the Customer, via e-mail, with instructions on how to return the Product.

5 The Customer must arrange to ship, using a carrier of their choice, within 14 (fourteen) days from the date of receipt of the communication referred to in the previous point, the purchased Products to the address indicated in the e-mail sent by ORUSPRO.

6 It is understood that, pursuant to article 57, paragraph I, of the Consumer Code, the costs and risks associated with the return of the Products are borne by the Customer.

7 Notwithstanding the foregoing, the right of Withdrawal is subject to the following conditions:

• 
  the Product must be returned intact, in its entirety and completeness, unused, properly packaged in its original packaging and complete with all accessories;
  
• 
  the affixing of labels or adhesive tapes directly on the original packaging of the Product must be avoided;
  
• 
  the shipping costs related to the return of the Product are entirely borne by the Customer.
  

8 The Customer forfeits the right of Withdrawal if the conditions referred to in the previous point are not met.

9 The right of Withdrawal is excluded, pursuant to article 59 letters c) and e) of the Consumer Code, in the case of tailor-made and personalized goods and sealed goods that cannot be returned for hygienic or health protection reasons, if the seal affixed to the package containing the Product is found to be open or tampered with. Therefore, ORUSPRO reserves the right not to proceed with the reimbursement of the Products if the Product appears to have been used in any way, in order to guarantee the health and hygiene protection of its customers.

10 Notwithstanding the provisions of the previous point, ORUSPRO will refund and re-credit the Customer the Price paid, excluding Shipping Costs, within 14 days of receipt of the returned Product.

11. Warranty

1 All Products sold by ORUSPRO are covered by the legal guarantee of conformity pursuant to Legislative Decree 206/2005 (Consumer Code), articles 128 et seq., for a period of 24 months from the delivery date. In case of malfunction attributable to manufacturing defects, if the problem cannot be resolved, the Product will be replaced according to current regulations.

2 The Warranty applies to Products that have a lack of conformity, provided that the Product itself is used correctly, in compliance with its intended use and as provided in the Product's User Manual.

3 To benefit from the Warranty, the Customer must:

• 
  keep the Summary E-mail and/or, if requested, the Invoice;
  
• 
  submit a request to ORUSPRO within 2 months of discovering the defect, by e-mail sent to the contacts provided in art. 14.
  

4 Once the request is received, the Customer must send ORUSPRO an e-mail containing the following documentation:

• 
  Proof of purchase (receipt, invoice or receipt);
  
• 
  Photo of the Product and its packaging, including any codes or serial numbers;
  
• 
  Detailed description of the problem, including the methods and situation of use in which it occurs;
  
• 
  Photos and videos clearly documenting the malfunction.
  

Our team will be happy to support you at every stage of the process, ensuring attention and availability in evaluating the case. Please note that assistance requests must be submitted exclusively by the end customer, i.e., the direct user of the Product, and not by resellers or third parties. Only the end customer can provide complete and reliable information on the methods of use and maintenance of the Product. The ORUSPRO technical team will analyze the received documentation. The evaluations and findings made by the team are definitive and unquestionable. We remain at your complete disposal for support in use, assistance, and further information for correct and optimal use of the devices.

5 Once the complete documentation is received, the Customer arranges for the return of the Product to ORUSPRO; in this case, the return costs are borne by ORUSPRO.

6 In the event of an ascertained lack of conformity, ORUSPRO will, without any expense for the Customer, restore the conformity of the Product through repair or replacement.

7 If, for any reason, it is not possible to repair or replace the Product under Warranty, ORUSPRO may, at the Customer's request:

• 
  proceed with the refund of the Price;
  
• 
  proceed with the replacement with another Product.
  

8 The Warranty does not apply to products that show damage resulting from:

• 
  improper or non-compliant use;
  
• 
  poor or absent maintenance;
  
• 
  natural wear and tear;
  
• 
  accidental damage or damage caused by third parties, problems never statistically encountered;
  
• 
  defects not attributable to manufacturing defects, according to the unquestionable assessment of the ORUSPRO technical team.
  

9 In the event that ORUSPRO does not find the lack of conformity of the Product and/or the Product is not subject to the Warranty, after notifying the Customer, ORUSPRO may charge the Customer any verification and restoration costs, as well as shipping costs, if incurred by ORUSPRO.

10 Notwithstanding the provisions of the previous points, ORUSPRO will refund and re-credit the Customer the Price paid, excluding Shipping Costs, within 14 days of receipt of the returned Product.

12. Errors
The information relating to the Products provided on the Website is constantly updated.
However, it is not possible to guarantee the complete absence of errors.
www.oruspro.com reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.
 
13. Applicable law and competent court
These General Conditions are governed by Italian law and must be interpreted in accordance with Italian laws.
For disputes arising from the interpretation, validity and/or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the court of Turin.

14. Contacts
For further information, please write to the following e-mail address: info@oruspro.com